crickx Privacy Policy

This privacy policy applies to all services, websites, and mobile applications of the crickx platform. When you register, log in, or use any service on crickx, the terms of this policy automatically come into effect.

In this document, "we", "our", or "crickx" refers to the organisation that operates this platform. "You" or "user" refers to any registered or unregistered user of crickx.

By using our services, you agree to this privacy policy. If you do not agree with any part of this policy, you are requested to stop using our platform. This policy should be read together with our Terms and Conditions, as both documents together form the legal basis for your use of your account and services on crickx.

crickx collects only the information needed to operate our services properly and give you the best experience. Below is a detailed description of the types of information we collect.

2.1 Information Provided at Registration

When you create an account on crickx, we collect the following information:

• Full name (in Bengali or English)
• Mobile number
• Email address
• Date of birth (for age verification — only users aged 21 or above may use the service)
• Password (stored in encrypted form)

2.2 Financial Transaction Information

When you make a deposit or withdrawal, we collect transaction details such as the mobile banking number used (bKash, Nagad, Rocket, or Upay), the amount, and the time of the transaction. However, we never store your full mobile banking PIN or password.

2.3 Automatically Collected Information

When you use the crickx platform, some information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Login time, session duration, and page navigation data
• Data collected through cookies and similar tracking technologies

2.4 KYC Verification Information

In certain situations, such as when withdrawing a large amount, we may request a copy of your national ID card or passport for identity verification. These documents are stored under strict security measures.

crickx does not use your information for any unrelated purpose. Information is used only for the specific purposes listed below:

• Account management: To create, verify, and manage your account.
• Transaction processing: To complete deposits and withdrawals smoothly.
• Security assurance: To detect fraud, unauthorised access, or unusual activity.
• Customer support: To respond to any issues or queries you have.
• Product improvement: To improve platform services and user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Relevant communications: To send you important notifications about your account, bonuses, or services.

Your information is never sold to third parties. However, necessary information may be shared with trusted partner organisations for our technology infrastructure, payment processing, or data analysis — solely for operating crickx services and under strict confidentiality agreements.

crickx uses cookies and similar technologies on the platform to maintain service quality and make your experience easier.

4.1 Types of Cookies

• Essential cookies: Without these, the website cannot function properly. Their main purpose is to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language, theme, or other settings.
• Analytics cookies: Help us understand which parts of the platform are used most and improve the service.

4.2 Cookie Controls

You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may cause difficulties logging in or making transactions on crickx.

crickx maintains multiple technical and administrative measures to ensure the security of your personal information.

• SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Password hashing: Your password is never stored directly — it is kept only as a one-way hash.
• Access controls: Only authorised staff can access your information, and they are bound by confidentiality obligations.
• Regular security reviews: The security of our systems is regularly tested and reviewed.
• Data backups: Regular backups are maintained to protect your information.

However, no one can guarantee that transmitting information over the internet is entirely risk-free. It is also important that you keep your own password private and stay cautious when using crickx on public Wi-Fi.

crickx does not retain your information indefinitely. The data retention policy is described below:

• Active accounts: Information is retained for the entire period the account remains active.
• Closed accounts: Even after an account is closed, transaction records and identity verification documents are kept for a set period, as this is necessary for legal obligations and fraud prevention.
• Backup data: Information may remain in backup systems for a somewhat longer period, but it is not actively used.

After the set period, information is securely deleted or anonymised.

crickx believes you should have control over your own information. You have the following rights in this regard:

7.1 Right to Access Information

You can request to see what information we hold about you. This request can be made through live chat or email.

7.2 Right to Correct Information

If the information in your account is incorrect or incomplete, you can request a correction.

7.3 Right to Close Your Account

You can request to close your account at any time. However, it may not be possible to fully close the account until any existing transactions are settled. As part of responsible gaming, read our responsible gaming page to learn more about temporarily or permanently restricting your account.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications, you can request to stop them at any time. However, important account-related notifications (such as transaction confirmations) will continue to be sent.

The crickx platform uses services from game software providers, payment processors, and technology infrastructure partners. These partner organisations receive only the information needed for their specific role and follow their own privacy policies.

crickx controls its own privacy policy — crickx bears no responsibility regarding the privacy practices of third-party websites or services. If you use any third-party platform, it is your responsibility to read their own privacy policy.

All crickx services are strictly for users aged 21 and above. We do not knowingly collect or store information from any minor.

If we become aware that a minor is using our platform, that account will be closed immediately and any collected information will be deleted. Parents and guardians are urged to remain vigilant to ensure their children do not access platforms of this kind.

To learn more about age restrictions and responsible behaviour on our site, you can visit the about crickx page.

crickx reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email or SMS where applicable.
• Post a notice on the platform before the updated policy takes effect.

If you continue to use crickx after any changes, it will be assumed that you agree to the updated policy. We therefore recommend checking this page regularly.

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If you have any questions about this privacy policy, contact us through our 24/7 live chat or email — we assist in both Bengali and English. You can also visit our FAQ section for answers to common questions.