crickx Responsible Gambling Guide
Sports and casino betting can be a source of enjoyment — but only when kept under control. crickx believes every user has the right to play in a safe environment. On this page you can find details about self-limit tools, warning signs, and how to get support.
21+ Age Limit — Why It Matters
Users must be at least 21 years old to take part in any betting or casino activity on the crickx platform. This is not just a rule — protecting minors from the harmful effects of gambling is a core part of our responsibility.
Age is verified when an account is opened. If there is any doubt, crickx may request proof of age at any time and reserves the right to suspend an account until verification is complete. You can find more details about this process in our Terms and Conditions.
If you believe a minor you know is using this platform, please let us know immediately through our 24/7 live chat.
Tools for Setting Your Own Limits
crickx gives you the ability to control how much you play. The tools below can be used directly from your account.
Daily / Weekly Deposit Limit
Set a maximum amount you can deposit within a given period. Reducing the limit takes effect immediately; increasing it is subject to a cooling-off period.
Maximum Loss Limit
Set a limit so that once you have lost a certain amount, no further bets can be placed. Keeping your budget in check reduces stress.
Session Time Limit
Set how long you stay logged in per session. When time is up, a warning will appear and you can log out yourself.
Temporary Break (Cool-Off)
You can temporarily suspend your account for anywhere between 24 hours and 30 days. During this time you will not be able to log in or place bets.
Long-Term Self-Exclusion
You can request to exclude yourself from the platform for a minimum of 6 months up to permanently. Once activated, it takes effect immediately and cannot be reversed.
Reality Reminder While Playing
At set intervals, a pop-up will let you know how long you have been playing and how much has been wagered — helping you stay aware.
To activate these tools, go to your account settings or contact our 24/7 live chat. Our Privacy Policy explains how this information is kept secure.
Warning Signs of Problem Betting
If betting has become a source of stress rather than enjoyment, that is an important signal. Seek help if you notice any of the following signs in yourself or someone close to you.
- Repeatedly betting to recover lost money, with a tendency to wager more each time.
- Borrowing money from family or friends for betting, or dipping into savings.
- Hiding how long you have been betting or how much you have wagered from family or those close to you.
- Repeatedly trying to stop betting but failing, and eventually giving up trying.
- Prioritising betting over work, family, or social responsibilities.
- Feeling restless, angry, or depressed when unable to bet.
- Struggling to cover everyday expenses because too much has been spent on betting.
Check Yourself
Ask yourself the questions below. If more than one answer is "yes", it is wise to seek support.
Ways to Get Support
Acknowledging a problem takes courage. It is never too late to ask for help.
crickx Live Chat
Support is available in Bengali 24/7. Contact live chat directly for self-exclusion or to set limits.
Email Support
Reach the crickx support team by email — responses are provided in both Bengali and English.
Family and Friends
Talk to a trusted family member or friend. Support from loved ones can go a long way in reducing stress.
Professional Advice
Consult a mental health specialist or counsellor. Gambling addiction is a treatable condition.
crickx's Commitment to Responsible Betting
Data Security
crickx uses SSL encryption to keep your personal and financial information secure. See our Privacy Policy for more details.
Age Verification
A strict age verification process is followed during account registration. No one under 21 can open an account.
Transparent Transaction History
A complete history of all your bets, deposits, and withdrawals is available from your account dashboard at any time.
Proactive Alerts
You will be automatically notified in the event of unusual activity or when a set limit is exceeded.
Trained Support Team
The crickx support team is trained in responsible betting and is ready to assist you with care and sensitivity.
Clear Rules
Full information about bonus terms, withdrawal policies, and the self-exclusion process is available on our FAQ page.
Need Help? We Are Always Here
For anything related to responsible gambling — setting limits, temporarily suspending your account, or self-exclusion — the crickx support team is available 24 hours a day, 7 days a week.